Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at robin@sandiegomusicstudio.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at robin@sandiegomusicstudio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at robin@sandiegomusicstudio.com.

LESSONS

Non-refundable – Registration Fees for Lessons are not eligible for refunds.

DROP POLICY: You must contact us BY EMAIL by the 25th of the preceding month you are canceling to avoid being charged. Cancellations between the 25th and the end of the preceding canceled month will be charged a $15.00 administrative fee. No refunds for tuition if you are canceling at or after the 1st of the canceled month.

Email info@sandiegomusicstudio.com for cancellations.

Tuition: Tuition is automatically via ACH. If tuition is not received, a $15 administrative fee will be charged for manually billing you. Full tuition is due each month, even if all classes are not taken. Tuition does not include books, copies or other supplies. Your tuition reserves your place in a class. CUSTOMER IS RESPONSIBLE FOR PAYMENT WHETHER OR NOT ATTENDING CLASS.

Refunds/Credit: There are no refunds or credit for missed classes or holidays. There is a $25 returned check fee, regardless of the amount of the check.

Make-Up Classes: We offer make-up classes for students who miss a regular session while actively enrolled and have paid tuition for that month. Make-up classes are not substitutes for regular attendance and cannot be used to reduce your monthly tuition Due to class size limitations, make-up opportunities are subject to studio availability. If you miss a class and are not enrolled in the following month, you will not be able to make it up later. However, if you are enrolled in the subsequent month, you can make up missed classes from the previous month during that enrollment period, as long as space allows.

Pro-Rate: Only new students are pro-rated when signing up. Pro-rating is not allowed for returning students. We do not pro-rate for students who show up for lessons at the beginning of the month and then decide to take the rest of the month off.

Attendance: Please contact the studio if you are going to miss class. Non-attendance does not constitute dropping lessons permanently.

Drop off/Pick up: San Diego Music Studio is not liable for any injury that happens to you or your child if you attempt to drop off or pick up in an unsafe manner. Please drop your child off safely, and please pick up your child on time.

Hold Harmless: The Customer shall release, indemnify, and hold harmless San Diego Music Studio, Stone Music Supply LLC, and its affiliates from any and all costs, expenses, attorney fees, suits, liabilities, damages, or claim of damages, including but not limited to those arising out of any injury or death to any person or persons or damages to any property of any kind whatsoever and to whomsoever belonging, in any way relating to the scope of this Agreement. This indemnification agreement will survive the termination of this Agreement.

By agreeing to and paying for this registration fee, the customer agrees to these terms and conditions.